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最短で確実に合格!L6M10試験問題
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CIPS L6M10 認定試験の出題範囲:
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CIPS Global Logistics Strategy 認定 L6M10 試験問題 (Q12-Q17):
質問 # 12
Jane, a supply chain manager, is attending a seminar on reverse logistics. She is curious about the factors contributing to the increasing influence of reverse logistics. Which of the following options best explains the reasons for this growing influence?
- A. The rise in product returns and various economic, environmental, and social factors.
- B. The implementation of stricter regulations on transportation and supply chain management.
- C. The need for organizations to reduce their operational costs.
- D. The increasing complexity of forward logistics operations.
正解:A
解説:
The growing influence of reverse logistics is primarily attributed to the increase in product returns and various factors such as economic, marketing, environmental, legislative, and social aspects. [P-149]
質問 # 13
Mr. Mark works as a customer service manager for an e-commerce company called "ShopSmart." ShopSmart sells a wide range of products online, and Mark's team is responsible for addressing customer inquiries and issues. Below are five customer cases that need to be resolved. For each case, find the solution for the issue and select preventive measures.
Customer 1: Jane ordered a birthday gift for her daughter, but it arrived two days late, missing the special day. She had meticulously planned a surprise celebration, and the late delivery disrupted her plans. As a result, her daughter was left disappointed, and Jane is seeking not only a solution to the delayed delivery but also a way to make it up to her daughter.
Customer 2: Jack received a defective electronic gadget he ordered, and it's not functioning correctly. Jack wants to know how ShopSmart can rectify this situation and ensure that he receives a fully functional replacement or a refund.
Customer 3: Sarah received her order, but some items from her purchase were missing. Sarah is seeking a solution to get the missing items as soon as possible to avoid disappointment and inconvenience.
Customer 4: Mike noticed a billing discrepancy on his credit card statement related to a recent purchase. He's a loyal customer and has never encountered such an issue before. Mike is concerned about the erroneous charges on his statement and is looking for a prompt resolution and clarification regarding the billing error.
Customer 5: Emily wants a refund for a dress she ordered online, but it doesn't fit as expected. The dress size was not in line with ShopSmart's sizing chart, and Emily wants to return the dress and receive a refund promptly. She's looking for a hassle-free return process and a full refund for the purchase.
Q: What preventive measures will Mark take to address Customer 3 Sarah's issue?
Answer Options:
- A. Improved order fulfillment
- B. Enhanced quality control
- C. Ensure consistency with sizing charts
- D. Improved delivery tracking systems
- E. Update billing procedures
正解:A
解説:
To prevent missing items in orders, ShopSmart should improve its order fulfillment process, ensuring greater accuracy. [P 166-169]
質問 # 14
John is the supply chain manager for a well-established clothing brand that has been in the market for many years. The brand is looking to optimize its manufacturing processes to improve profit margins. Considering the life cycle of the clothing brand's products, which factor is likely to become more important in the later phases?
- A. Quality
- B. Time
- C. Flexibility
- D. Cost
正解:D
解説:
As products progress through their life cycle, particularly in later phases, the focus shifts towards cost efficiency to optimize profit margins and reduce expenses. [P-184]
質問 # 15
A multinational company is expanding its operations globally and considering the benefits and challenges of sourcing, outsourcing, and offshoring. Which challenge is likely to be hard to overcome due to trade across borders and geographic, time, and language differences?
- A. Quality expectations
- B. Logistics and production scheduling
- C. Compliance issues
- D. Lead time factors
正解:D
解説:
Global expansion introduces challenges such as geographic, time, and language differences that significantly impact lead times. Managing long distances and coordinating activities across different time zones and languages make lead time factors one of the most difficult challenges to overcome. [P-63]
質問 # 16
How does environmental commitment affect reverse logistics?
- A. Reduces need for efficiency
- B. Enhances program success
- C. Hinders competitiveness
- D. Adds complexity
正解:B
解説:
Organizational commitment fosters a culture supporting reverse logistics success. [P-180]
質問 # 17
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